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Testimonials From Reserve Studies
Our community recently utilized Better Reserve Consultants for a new full Reserve Study with a site inspection. The BRC team was professional, knowledgeable, and their high-quality work and excellent service gave us the results we were looking for. They worked side by side with our vendors to gather information on our unique water infrastructure and 42-arces of landscape. Their skills made it possible to clean up our complicated, outdated reserve study and created an understandable funding plan for our Board to follow. We look forward to working with them for years to come. Keep up the great work! December 2023
Happy Holidays!! Amy Meline Supervising Community Manager, CMCA®,AMS® Associa Sierra North
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Better Reserve Consultants in the person of Mari Jo Betterley has completed 2 full reserve studies for our association. Her work on each has been very helpful and insightful, particularly in setting up the communications so that “reserve-skeptical” members of the association are on board. We are a small community (12 units) and communication and cohesion among owners on potentially contentious matters, like reserve assessments, is important to living together. Mari Jo handles this very well.
Mari Jo has a comprehensive understanding of the legal requirements of reserve studies and of the practical aspects of our physical premises that are the subject of the study. She also knows well the details and operations of the program that generates the recommended contributions. At all times her applications are most practical. She is persistent in working with the association to make the study highly meaningful and workable for our planning/scheduling as a means of keeping the property in the desired state.
Her practicality and thoroughness in analysis and communication, as well as her genial approach to the work, makes dealing with her both educational and very pleasant.
Patrick Ellingsworth
Green Ranch Homeowners Assn
Officer and Board member January 31, 2023
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“Mari Jo and her team and Better Reserves Specialist are a joy to work with. Throughout the entire Reserve Study Process from the bidding process to the finished reserve study, they make everything easy for you as a manager as well as the Board Members. They are always there to answer any questions that may come up along the way and will work with you throughout the process to really make the Reserve Study the best fit for the community. It was a great experience overall.”
Thank you!
COURTNEY MAURER – First Service Residential Nov 2022
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Mari Jo
You and your company are clearly exceptional – your price was competitive, your response time was swift and your study report was very professional. You delivered us a first draft Full Reserve Study report in less than a month including the time for the site inspection. As the Board Treasurer for our 206 single family unit HOA, I am confident we can rely on the annual funding amounts developed in the study to fund our approximately $2.1 million of reserve expenditures planned during the next 20 years.
Thomas C. Pavletic
Fairbrook Community Association, Las Vegas, Nevada
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Dear Mari Jo –
On behalf of the Wheatherstone HOA Board members, I would like to thank you again for the professional, high quality services you provided in completing our Reserve Study. Our experience working with you has totally changed our perceptions of the value of the reserve study.
Over the past 15 years, we have grown to view the reserve study as a legislative requirement that cost money, required significant association time and resulted in reports with questionable value.
Working with you has been a pleasant and rewarding experience. Association time required to provide input was reasonable. Advice you provided was relevant, reflected common-sense and was valued by the Board.The report was produced within a short period of time. For the first time, the Board views the Reserve Study report as a valuable and credible planning tool.
We look forward to a long working relationship.
Linda Negus, Board Member
Wheatherstone HOA
Las Vegas, NV
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Dear Ms. Betterley,
We, the Board of Directors and Owners of the Sunrise Villas VI HOA, want to express our appreciation for the Reserve Study your firm performed and the time and dedication given to deliver the study. It is a very comprehensive yet easy tool to work with for planning the timing for our future maintenance and replacement costs.
The HOA has used several different Reserve Study Specialists over the years to provide a full and complete study and yours was far beyond the quality of previous reports. In fact, one board member stated “This is the best reserve study I have seen in my 25 years of involvement in our HOA and Mari Jo was very personable and responsive to our needs”.
Once again, thank you for the service provided and we look forward to a long and rewarding relationship.
Sincerely,
John Kay, Vice President
Don Anderson, Treasurer
Sunrise Villas VI- Las Vegas, Nevada
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To Whom it May Concern,
When our neighborhood needed a reserve study to renew our HOA license, I went to work getting quotes and talking to a number of different companies. From our initial conversation, I knew Mari Jo would be a good choice due to her knowledge and professionalism. Her price was also very competitive. Once Mari Jo was hired, she got right to work and created a detailed study in a timely manner. She was easy to work with, explained things well, and was willing to answer other questions we had regarding HOA regulations, state laws, and management techniques. Mari Jo is a great resource for our community and I would recommend her to anyone.
Lisa Boyack
Lone Mountain Estates
Las Vegas, Nevada
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Dear Mari Jo,
I am on the Board of Directors at the Cliff Shadows HOA in Las Vegas. We have a very large Homeowners Association in Northern Las Vegas. I have recently worked closely with Mari Jo Betterley of Better Reserve Consultants, on the reserve study that was provided to our Association.
My experience working with Mari Jo has been outstanding. For nearly twelve years I have been a board member at two different condo complexes in two different states and have been through several reserve studies. No study has ever been as thorough as this recent one by Mari Jo of Better Reserve Consultants.
She even attended one of our HOA meetings and interacted with the board and answered questions from residents. This was something I had not had happen before. I would like you to know that it was definitely a pleasant experience to work with her and receive our very complete reserve study which the board has voted to accept. Thank you.
Mary Wyckoff
Cliff Shadows Board Treasurer
Las Vegas, Nevada
“After an unsettling experience with another reserve company (which would have required an excessive raise in HOA fees), our Community Manager recommended asking Better Reserve Consultants to do another complete reserve study and see if there were areas we could improve on.
We met with Mari Jo to go over the basics regarding our community, and that same day she was walking the property and asking appropriate questions. We found her to be knowledgeable and open to our concerns. Within a very short time period we had a much more comprehensive study with explanations of why and how we needed to structure our contributions to the reserve. In addition to finding some basic errors in the prior reserve study, Better Reserve Consultants made us feel much more comfortable with the whole process. We do believe that this is truly “Better Reserve Consultants.”
Chris Diaz
Board of Directors
The Village At Somersett Town Center
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The time had come for our Homeowner’s Association to conduct a new reserve study. Our board selected Better Reserve Consultants to conduct our reserve study. We met with Mari Jo Betterley and walked the community. Mari Jo was easy to work with and helped guide us through the process. Mari Jo brought to our attention items that had not been in previous reserve studies that really should be included so these items can be repaired with reserve funds if needed. I highly recommend Better Reserve Consultants.
Michael Calhoun
Secretary
Northshore Reflections HOA
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My name is Marcie Goodin, and I am the President of the Lone Mountain Estates Homeowners Association in Las Vegas, Nevada. We needed accurate information to properly prepare for future capital expenditures regarding our common areas, as required by the State of Nevada.
Our Association conducted its first reserve study this past month with Better Reserve Study Consultants, with the help of Mari Jo Betterley. We found Mary Jo to be responsive and professional in all of her dealings with our Board. She took the time to explain how the study was done, she made sure we understood the study and answered all She did reviews onsite on several occasions, after which she provided us with a document that indicated the areas of shortfall in our budgeting process. She was willing to do conference calls to answer any questions from fellow homeowners. Our Association is now financially on track to meet all foreseeable future repairs and/or replacements. The cost for the reserve study was well within our budget, and we are extremely pleased. We will continue to use Better Reserve Study Consultants for an annual review of our study update.
I highly recommend Better Reserve Study Consultants whenever you have the need for a reserve study. Feel free to contact me for any further information that I might be able to provide.
Marcie Goodin, President
Lone Mountain Estates Homeowners Association
Las Vegas, Nevada
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I would like to acknowledge how impressed I was by Mari Jo Betterley from Better Reserve Consultants. I really appreciated the time she took to call and introduce herself to me as a board member. I have not had any of the other professionals we have worked with before do this. She also came to our board meeting to review the reserve study we us. She took the time to explain how the study was done, how the numbers calculated were done using real numbers and not guesses like some other reserve studies. She made sure we understood the study and answered all our questions. She also asked for input and if we needed anything added of changed. We will continue to work with Mary Jo. I will also recommend her to other boards it was a great experience.
Sincerely,
Jolene Fisher, President
Wildcreek Business Park
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Dear Mari Jo:
The Board of Directors for the Stonegate Property Owners Association wish to express our sincere appreciation to you and Better Reserve Consultants for the outstanding job you did on our reserve study.
The finished report was insightful, all inclusive and met the financial requirements of our association. Your assistance in our association reaching its short and long-term goals is invaluable.
Thank you again for a job well done, your attention to detail and your willingness to work within our budget is much appreciated. We look forward to working with you now and in the future.
Sincerely,
Walter Moline
Las Vegas, Nevada
Stonegate Property Owners Association
Mari Jo,
I am writing to thank you for your professionalism and excellent quality of your work. As you know I am the President and Chairman of our Common Area Maintenance Committee of the Saratoga Springs Estates HOA in Minden Nevada. Our HOA has 541 units and a lot of common area maintenance requirements so our reserve status is very important to us. I have worked on the reserve study with you for the past three years and I couldn’t be more pleased with your work. As a Board member we have to rely so heavily on an expert to help us understand the reserve process. You make the process easy, almost pleasurable if that is possible, and you do it with a smile on your face. Thank you again for what you do for our HOA.
Sincerely,
John Alexander
President & Chairman of the
Common Area Maintenance Committee
Saratoga Springs HOA,
Minden Nevada
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“After an unsettling experience with another reserve company (which would have required an excessive raise in HOA fees), our Community Manager recommended asking Better Reserve Consultants to do another complete reserve study and see if there were areas we could improve on.
We met with Mari Jo to go over the basics regarding our community, and that same day she was walking the property and asking appropriate questions. We found her to be knowledgeable and open to our concerns. Within a very short time period we had a much more comprehensive study with explanations of why and how we needed to structure our contributions to the reserve. In addition to finding some basic errors in the prior reserve study, Better Reserve Consultants made us feel much more comfortable with the whole process. We do believe that this is truly “Better Reserve Consultants.”
Chris Diaz
Board of Directors
The Village At Somersett Town Center
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I would like to acknowledge how impressed I was by Mari Jo Betterley from Better Reserve Consultants. I really appreciated the time she took to call and introduce herself to me as a board member. I have not had any of the other professionals we have worked with before do this. She also came to our board meeting to review the reserve study we us. She took the time to explain how the study was done, how the numbers calculated were done using real numbers and not guesses like some other reserve studies. She made sure we understood the study and answered all our questions. She also asked for input and if we needed anything added of changed. We will continue to work with Mari Jo. I will also recommend her to other boards it was a great experience.
Sincerely,
Jolene Fisher, President
Wildcreek Business Park Reno, Nevada
Mari Jo,
As you know, I am on the Board of Directors for Cedarcrest Homeowners Association at Incline Village at Lake Tahoe and I was tasked by the Board to lead our Reserve Study update. I quickly learned that our existing Reserve Study was woefully inadequate and was a “cookie cutter” report that was generically developed. It did not provide the Board a useful tool to be able to make decisions about what work would be undertaken each year. Your company, Better Reserve Consultants, offered us a customized approach that took into account your careful review of our facilities and the long term component needs. Furthermore, your costs were based on discussions and magnitude cost estimates from actual contractors in our regional area. We are most pleased with our new Reserve Study and are looking forward to working with you on an annual basis to “fine tune” what projects we will do on an annual basis. This will allow us to keep our Reserve dues at a reasonable and sustainable level.
Thank you so much for your great work and professionalism.
Boone Hellmann
Cedarcrest Homeowner’s Association Board Member
Incline Village, Nevada
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I am the president of a self-managed four-unit property. None of us are legal or real-estate professionals, so we were quite daunted to learn recently of our obligation under Nevada state law to conduct a reserve study every five years. I was indeed fortunate to find Mari Jo Betterley on a list of licensed reserve specialists. I could tell right away from her website that she was different from all the others. After speaking with her in person (she returned my call within an hour), I knew she was the right person to guide us through this complicated process. Right from the start, Mari Jo made it her goal to explain everything in easy-to-understand terms, treated us in an open, friendly, and caring manner, and offered us extremely compelling value for our money. For one very affordable, all-inclusive fee, Mari Jo did everything we needed: on-site inspection, all necessary research, preparation of draft study, consultation with my board to go over the draft, edits to the draft, and all paperwork required by the state. She made it clear that she would work tirelessly to satisfy our needs, and did so always with a friendly and helpful demeanor. None of the other specialists I vetted came anywhere close to this level of personal attention or offered so much service for the higher fees they were quoting. I know that I can always turn to Mari Jo to help us to maintain our reserve fund properly and according to state requirements. Through her caring and professional service, she has earned both our trust and our repeat business.
Lawrence Goldberg
Stateline, NV
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Dear Mari Jo:
The Hidden Meadows Homeowner’s Association was extremely pleased with your work effort. The study was timely and met our requirements. The reserve study provided flexibility regarding the future budget, but gave us a realistic first build of a much needed reserve. Your time spent with the homeowner’s during our last meeting wherein you provided responses to the several questions was deeply appreciated. I opine that the Board will remember your professionalism in the conduct of the review and will most likely contract with you regarding the review.
Ron Longtin, Treasurer Hidden Meadows Homeowners Association Reno,
Dear Mari Jo:
The Board of Directors for the Stonegate Property Owners Association wish to express our sincere appreciation to you and Better Reserve Consultants for the outstanding job you did on our reserve study.
The finished report was insightful, all inclusive and met the financial requirements of our association. Your assistance in our association reaching its short and long-term goals is invaluable.
Thank you again for a job well done, your attention to detail and your willingness to work within our budget is much appreciated. We look forward to working with you now and in the future.
Sincerely,
Walter Moline
Secretary/Treasurer
Stonegate Property Owners Association
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Dear Mari Jo,
I am writing to you to express my sincere gratitude for the very
prompt response you provided our HOA in conducting our annual Review
this year on short notice. As was the case with our initial Reserve
Study performed by you in 2008, you reviewed our Reserve Study, took
in new information, made revisions and updates to our existing Study
in a very timely manner and with true professionalism. Thank you for
your counsel and advice. We look forward to a mutually rewarding
business relationship with Better Reserves Consultants.
Sincerely,
Maggi Davis
Treasurer, Northwood Estates Homeowners’ Association
Incline Village, Nevada
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Dear Homeowner Association:
My name is Jack Woodman, and I am the President of the South Star Pines Homeowners’ Association in Stateline, Nevada. Our Association consists of 15 town home units in a heavy snow area. We needed accurate information to properly prepare for future capital expenditures regarding our buildings and common areas, as required by the State of Nevada.
Our Association conducted its first reserve study this past year with Better Reserve Study Consultants, with the help of Mari Jo Betterley. We found Mary Jo to be responsive and professional in all of her dealings with our Board. She did reviews onsite on several occasions, after which she provided us with a document that indicated the areas of shortfall in our budgeting process. Our Association is now financially on track to meet all foreseeable future repairs and/or replacements. The cost for the reserve study was well within our budget, and we are extremely pleased moving forward. We will continue to use Better Reserve Study Consultants for an annual review of our study update.
I highly recommend Better Reserve Study Consultants whenever you have the need for a reserve study. Feel free to contact me for any further information that I might be able to provide.
Sincerely,
South Star Pines Homeowners’ Association
Jack Woodman